EMERGENCIES OUTSIDE NORMAL WORKING HOURS

Out of hours medical care is provided by OOH NORFOLK which is run by the East of England Ambulance Service NHS Trust (EEAST). This is an EMERGENCIES ONLY service – most conditions will wait until the next ‘in hours’ surgery.

In the case of a MEDICAL EMERGENCY outside normal working hours you should ring 488488 which will put you in touch with the doctors answering service run by the EEAST. They will need to know your name, address, telephone number, surgery/GP and the nature of the emergency. They will pass this on to the duty GP who will return your call. The GP may be able to offer advice over the telephone or ask you to attend the Primary Care Centre, which is situated at the Norwich Community hospital , Bowthorpe Road, Norwich, or arrange a home visit if it is deemed medically necessary.

You may be seen at the Primary Care Centre by an experienced nurse practitioner or paramedic instead of a GP if the problem is within their skills.

The Out of hours service helps train future GP’s so you may be seen by a trainee GP who will be supervised by a senior colleague.

NHS DIRECT 0845 46 47

If you require medical advice when the surgery is closed you should contact NHS Direct on 0845 4647. This easy access phone service for health information and advice is available 24 hours a day. Also available on line at www.nhsdirect.nhs.uk

THE TIMBER HILL HEATH CENTRE

The Timber Hill Health Center is situated in the city centre at 115-117 Castle Mall, Norwich, NR1 3DD and is available for health care advice and treatment. No appointment is necessary and they are open from 7am – 9pm Monday to Sunday.
Tel: 03000 300 333.

In a serious emergency dial 999.