93% of our patients would recommend our surgery to Friends and Family
The results are based on 432 responses during January 2018.
We asked you to tell us about your recent experience of our service. We asked "How likely are you to recommend our service to Friends or Family if they needed similar care and treatment?" CLICK HERE for further information.
Please continue to provide feedback on our service. Friends & Family test forms are available from Reception, or alternatively you can provide feedback via the surgery website. HAVE YOUR SAY
Posted 5th February 2018
Dr Mylvaganam heading to India with the charity Spine Aid
Spine Aid has kindly funded both Dr Mylvaganam and another Foundation Doctor to join them on their upcoming trip to India on 16th February. Spine Aid is a charity that travels to areas of great need and does what it can to make a difference in the lives of the children that it meets.
Dr Mylvaganam has been asked to do what he can to fundraise towards the trip and moreover towards Spine Aid. All money donated to Spine Aid directly funds patient treatment, providing nutrition, transport and medical equipment to help these children. Examples include purchasing operating room equipment, spinal surgery instruments and anaesthetic gases. Dr Mylvaganam wants to initiate a protocol to fund the antibiotics needed for post-operative recovery. If you are interested in showing your support please visit https://www.gofundme.com/spine-aid Any donation will be greatly appreciated and go a long way.
For more information about Spine Aid visit http://spineaid.co.uk/
Posted 31st January 2018
Family Voice Norfolk - FREE Conference for all parents and carers of children (0-25 years) with Special Educational Needs and/or Disabilities (SEND)
Hear about developments in Mental Health and Wellbeing for Children and Young People in Norfolk
- Saturday 10th March 2018 10.00 - 15.30
- John Innes Conference Centre, Norwich, NR4 7UH
- Come and participate in informative workshops and individual sessions with service providers, charities and others. More than 30 information stands.
- Open to members and non-members. Free to attend, Free Buffet lunch. Activities for children with SEND at The Clare School
For more information and to book a place - Bookings open from 15 January 2018 via www.familyvoice.org.uk Facebook, Twitter, Email firstname.lastname@example.org Call/text 07535 895748 and leave a message with your contact details. Waiting lists may apply.
Posted 26th January 2018
3 before GP
GPs and their wider team need time to give patients the best care they possibly can. You can help free up time for those who really need expert advice by considering three alternatives before booking an appointment:
- Self Care
For minor ailments you could safely treat your symptoms at home, for example through rest or with appropriate over the counter medicine
- Use trusted NHS online services
Online NHS services offer sensible advice on a range of health issues and are a useful place to turn for initial guidance. Visit www.nhs.uk
- Seek advice from a pharmacist
Pharmacists are highly skilled healthcare professionals who can offer valuable advice.
You should always seek urgent medical attention in an emergency.
Posted 23rd January 2018
Next Patient Forum Meeting: Trinity Street Surgery - Tuesday 24th April 2018 at 12.00pm
Next Patient Forum Meeting: Bowthorpe Health Centre - Monday 16th April 2018 at 6.00pm
CLICK HERE to view the latest Patient Forum Meeting minutes.
Have you got a couple of hours free once every Quarter to meet up with a Doctor and some of the Practice staff, to help develop and work on improvements to the service we offer you?
We are currently looking for some additional people to join our friend Patient Participation Groups.
If you are interested in getting involved please put your name forward to our reception team and we will see if we can fit you in*
* As we are required to be as representative of our whole patient population as possible, we will only have limited spaces available in each age group etc.
Posted 22nd January 2018
Did you know... during December 2017 there were 139 missed appointments at this practice
This amounts to 13.9 hours of wasted clinician time.
We need your help! If you cannot attend your appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Posted 9th January 2018
NEW: More GP Appointments Released
Over the next three months we are working with NHS England to offer extra GP appointments. This is because we know that there are times you want to be able to see a GP at short notice. We also know that over winter lots of people have seasonal illnesses which require more than a pharmacy but don't need emergency treatment.
The extra appointments are bookable on the day by ringing reception on the usual number or by booking online.
If you haven't yet signed up for GP Online Services call into the practice with two forms of photo ID and proof of address. We can sign you up there and then. GP Online Services makes it easy to book appointments online, request repeat prescriptions and view some of your medical records. Find out more about this on www.nhs.uk/gponlineservices
If you are not able to attend an appointment you have booked, for whatever reason, please let us know. We can then offer that appointment to someone else that needs it.
Posted 3rd January 2018
Improving access to general practice: weekend appointments available
Patients who are registered at this practice can book an appointment to see a GP on Saturday mornings. Appointments will either take place at the Bowthorpe Health Centre or the Trinity Street Surgery. Talk to the practice receptionist to find out more or book an appointment.
By March 2019 everyone in England will benefit from access to general practice appointments in the evenings and weekends at a time that is most convenient to them. This is part of a national drive to help improve access to general practice and get the best possible outcomes for patients. Further information is available at www.england.nhs.uk/gpaccess
Posted 15th December 2017
Keeping well over winter, how GP online services can help
It's important to look after yourself, especially over the winter months. The cold weather can be bad for your health, particularly in children, the elderly and for people with long-term health conditions such as diabetes or heart diseases. There are lots of things you can do to keep you and your family well this winter.
GP online services are available at Trinity & Bowthorpe Medical Practice to help people better manage their health this winter. These services enable patients to book GP appointments and request repeat prescriptions via their computer, smartphone or tablet at a time that suits them, anywhere, anytime - 24 hours a day, seven days a week.
Patients who require repeat prescriptions can request these from the comfort of their own home, rather than venturing out in the cold or wet weather to drop their request off at the practice. You will also be able to review which medication you should be taking, the dosage and when it should be taken - helping to improve your understanding of your medication.
If you want to register for GP online services you will need to fill out a form at the practice and show two forms of ID one of which should have a photo (such as a UK passport or driving licence) and the other should have your address (such as a council tax bill). If you don't have photo ID or anything with your address on it, it doesn't mean you will not be able to use online services, our practice staff may be able to help.
To register for GP online services, drop in and ask us, or to find out more visit the NHS Choices website at www.nhs.uk/GPonlineservices
Posted 14th December 2017
Welcome to Dr Mylvaganam
We are delighted to welcome Dr Luke Mylvaganam. Dr Mylvaganam is part of the GP Training Programme and will be joining the practice on placement for the next six months from 6th December 2017 to 3rd April 2018. He is a fully qualified doctor undertaking his specialist training to become a general practitioner.
As a fully accredited training practice we feel it is important to help train the next generation of GPs.
Posted 13th December 2017
Stay well this winter
Winter conditions can be seriously bad for our health, especially for people aged 65 or older, and people with long-term conditions such as COPD, bronchitis, emphysema, asthma, diabetes or heart or kidney disease.
Being cold can raise the risk of increased blood pressure, heart attacks and strokes.
The cold and damp weather, ice, snow and high winds can all aggravate any existing health problems and make us more vulnerable to respiratory winter illnesses. But there are lots of things you can do to stay well this winter.
Feeling unwell? Don't wait - get advice from your nearest pharmacist
At the first sign of a winter illness, even if it's just a cough or cold, get advice from your pharmacist, before it gets more serious. Act quickly.
The sooner you get advice from a pharmacist the better. Pharmacists are fully qualified to advise you on the best course of action.
This can be the best and quickest way to help you recover and get back to normal.
If you can't get to a pharmacist yourself, ask someone to go for you or call your local pharmacy.
For more information on Staying well this winter visit www.nhs.uk/staywell
Posted 28th November 2017
Update for EPIC - Norfolk Fifth Health Check
The European Prospective Investigation of Cancer and Nutrition will be re-visiting volunteers within this practice during the coming weeks.
EPIC is a well-established observational study looking at the relationships between diet and lifestyle, and how these affect health. Between 1993 and 1997 the European arm of EPIC recruited over half a million men and women in ten European countries and 30,000 of those people lived in Norfolk (EPIC-Norfolk).
There have been four previous phases of the study and at each stage EPIC have been broadening the focus of the diseases studied. The aim is to look at the mechanisms which contribute to disease risk and what we can do to maintain health in later life.
For further information regarding the study please visit their website www.epic-norfolk.org.uk
Posted 25th October 2017
What happens when you are referred by your GP to see a specialist?
NHS England have launched a patient-facing leaflet explaining what should happen when patients are referred by their GP to see a specialist or consultant, at a hospital or a community health centre.
Copies are available from reception or CLICK HERE to download.
Posted 23th October 2017
Welcome to our new Practice Nurse
We would like to welcome our new practice nurse Lisa Stokes who joins the practice on Monday 9th October 2017. Lisa is a very welcome addition to our nursing team.
Posted 2 October 2017
Norwich libraries are now running a service to provide FREE sanitary products to those who find themselves unable to afford them (no proof needed, no questions asked).
Visit a City library*, pick up an order form from the staff desk (the joining desk on the ground floor at the Norwich and Norfolk Millennium Library). Tick the products you need, up to an equivalent of 2 full packs. Hand your form to a member of staff and receive your bag of items.
*City libraries are The Millennium Library, Tuckswood, Earlham, West Earlham, Plumstead Road, Mile Cross and St Williams Way. Check opening items at www.norfolk.gov.uk/libraries
Posted 26 September 2017
The Practice Welcomes our 2017/18 Year 1 & 2 Medical Students from the UEA Medical School
In association with the University of East Anglia (UEA) Medical School we are involved in the teaching of medical students on site during the university term.
Dr Zoe Barber - Year One (Thursdays)
Dr Hella Simper - Year Two (Fridays)
Dr Jane Craig - Years Four & Five
Photo - Dr Simper & Year 2 Medical Students
You may be able to help if you would be interesting for the students to meet and have a condition that is important for the students to see and talk about. If you are interested in getting involved please contact the surgery or CLICK HERE for further information.
Most patients who have taken part in student teaching in the past have enjoyed it and they find that they learn things themselves as well as helping the students learn.
We are always very grateful to all our patients who volunteer.
Posted 22 September 2017
Ear Irrigation Services Update & Advice
From time to time the Practice has to review the services that it offers to patients. As a result of this we have decided that at present we will no longer be able to offer the Ear irrigation service.
We have put together some advice for those patients that are having problems with blocked ears due to ear wax.
What to do if you think your ear is blocked.pdf
Find out more at NHS Choices/earwax
Posted 16th August 2017
The GP Patient Survey 2017
The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over a million people across the UK. The results show how people feel about their GP practice.
To view the results for our surgery please visit www.gp-patient.co.uk
Posted 21st July 2017
LEAVING SCHOOL OR COLLEGE? Whatever you do next, get your MenACWY vaccine and check you are up to date with the MMR vaccine which helps protect you from measles mumps and rubella
The MenACWY vaccine helps protect you against meningococcal disease which can cause meningitis (inflammation of the brain) and septicaemia (blood poisoning). These can kill in hours and those who recover may be left severely disabled.
Getting the MenACWY vaccine from your GP practice and knowing the symptoms of meningitis could save your life
More information about both vaccines can be found at the NHS Choices website or through speaking to the nurse or GP in the surgery. A full description of the signs and symptoms of meningitis and septicaemia can be found at www.meningitis.org and www.meningitisnow.org
Posted 3rd July 2017
We are a Self Care Aware Practice
What is self care?
Self care is about looking after yourself in a healthy way. It can be anything from brushing your teeth, doing some exercise, managing common conditions like headaches, colds and flu or living with a long-term health problem, such as asthma or diabetes. As a Self Care Aware practice we are here to help you feel able to look after your own health when it is right for you. So, when you come in for a consultation, the doctors, nurses and healthcare assistants in this practice will talk to you about what you can do to help maintain and improve your health.
We are a healthly Norwich Breastfeeding Friendly Surgery
Our Breastfeeding Champions are: Dr Jane Craig & Dianne Stolworthy, Practice Nurse
This scheme aims to support all health colleagues working in Norwich GP surgeries, to provide breastfeeding mothers and their families with helpful advice and guidance. For further information CLICK HERE
Posted 27th June 2017
New: Just One Number - Norfolk Healthy Child Programme Services
From 20th March 2017, it will be easier to contact the integrated Norfolk Healthy Child Programme services for 0-19 year olds. Just One Number is 0300 300 0123. You will be able to talk directly to a dedicated team of health visitors, school nurses, staff nurses and assistant practitioners where a clinical view, assessment or information is needed.
Posted 6th March 2017
Help Beat Dementia - Register your interest in dementia research today
To register or for more information CLICK HERE
Saturday Clinic at Trinity Street Surgery & Bowthorpe Health Centre
Pre-booked appointments on Saturday morning between 8:00am and 11:00am are now available at both Bowthorpe Health Centre and Trinity Street Surgery. The clinics will be held on a rota basis between the two sites. Please ask at Reception for details.
Posted 11 January 2017
Take our online patient survey
We would be grateful if you would complete this survey. Feedback from this survey will enable us to identify areas that may need improvement. Your opinions are therefore very valuable.
Online survey >
Posted 16 December 2016
Visit the Healthwatch Norfolk website and leave feedback on the care and treatment you have received
Hearing Aid Batteries
Due to the introduction of a number of NHS hearing aid providers, the Norfolk & Norwich University Hospital is no longer providing GP Surgeries with hearing aid batteries.
Replacement hearing aid batteries have to be obtained from your hearing aid provider.
For Norfolk & Norwich patients you can obtain batteries in the following way;
- From the Norfolk Deaf Association
- Mobile clinics and community clinics (timetables from NDA, 120 Thorpe Road, Norwich www.norfolkdeaf.org.uk Tel: 01603 404440)
- From the Norfolk & Norwich Hospital or Cromer Hospital
- From Audiology Reception
- By post (see your white hearing aid card)
- By telephone 01603 288918
You will be given a year's supply on production of your 'white hearing aid card' to confirm you are a patient of the Norfolk & Norwich University Hospital.
Posted September 2016
Open the Bag! Before you leave the pharmacy
An estimated £4.7m of unused medicines are wasted every year in Norfolk and Waveney
Posted July 2016
New Service - Norfolk Healthy Child Programme
We are delighted to tell you about a new service available to you and your child when they are aged 3 1/2 years.
As part of Norfolk County Council's commitment to the development of children, we are now offering a School Readiness Health Check to children registered with this practice aged 3 1/2 years.
The aim of the School Readiness Health Check is to help us identify, with you, if your child needs any additional support to help prepare them for starting school.
We can advise you where to get help for your child with communication, socialising, physical exercise, nutrition, dental health and continence.
We will work with your Health Visitor and share this information (with your consent) to try and give your child the best possible start to beginning school.
The new School Readiness Health Check will be part of the Pre-School Immunisation Appointment and will take approximately an additional 10 minutes to complete. That will be a 20 minute appointment in total.
If you have not already received your appointment, please ask the Receptionist to make this for you with the Practice Team.
Posted 25 July 2016
What is an NHS Health Check?
The NHS Health Check is your chance to get your free midlife MOT. For adults in England aged 40-74 without a pre-existing condition, it checks your circulatory and vascular health and what your risk of getting a disabling vascular disease is.
Why should I get checked?
As you get older, we have a higher risk of developing something dangerous like high blood pressure, heart disease or type 2 diabetes. Your NHS Health check can spot early signs and help prevent these happening to you, which means you'll be more likely to enjoy life for longer.