92% of our patients would recommend our surgery to Friends and Family
The results are based on 302 responses during May 2018.
We asked you to tell us about your recent experience of our service. We asked "How likely are you to recommend our service to Friends or Family if they needed similar care and treatment?" CLICK HERE for further information.
Please continue to provide feedback on our service. Friends & Family test forms are available from Reception, or alternatively you can provide feedback via the surgery website. HAVE YOUR SAY
Posted 4th June 2018
Breast Cancer Screening
A number of women aged between 70 and 79 are being offered the opportunity for a breast screen, after some women did not receive an invitation for their final screen, as part of the routine NHS Breast Screening Programme.
Most women can be reassured that they will have received their final invitation but all women under 72 years old who are affected, will receive an appointment letter from Public Health England and the NHS by the end of May 2018 informing them of their time and date.
Women aged 72-79, will receive a letter providing clear information on what to do next if they choose to have a screen and will be asked to contact the helpline who will link with their local Breast Screening Service to arrange an appointment and invitation letter.
Women, aged 70-79, currently registered with a GP, who do not receive a letter from PHE can be assured they are not affected and do not need a catch-up screen.
However, if you are not currently registered with a GP and believe you did not receive an invitation for a screen sometime between your 68th - 71st birthdays then we advise that you get in touch with the helpline: 0800 169 2692.
Posted 4th May 2018
Next Patient Forum Meeting: Bowthorpe Health Centre - Monday 16th July 2018 at 6.00pm
Next Patient Forum Meeting: Trinity Street Surgery - Tuesday 24th July 2018 at 12.00pm
CLICK HERE to view the latest Patient Forum Meeting minutes.
Have you got a couple of hours free once every Quarter to meet up with a Doctor and some of the Practice staff, to help develop and work on improvements to the service we offer you?
We are currently looking for some additional people to join our friendly Patient Participation Groups.
If you are interested in getting involved please put your name forward to our reception team and we will see if we can fit you in*
* As we are required to be as representative of our whole patient population as possible, we will only have limited spaces available in each age group etc.
Posted 26 April 2018
General Data Protection Regulation
The General Data Protection Regulation (GDPR) is a new law that determines how your personal data is processed and kept safe, and the legal rights that you have in relation to your own data.
The regulation applies from 25 May 2018, and will apply even after the UK leaves the EU.
What GDPR will mean for patients
The GDPR sets out the key principles about processing personal data, for staff or patients;
- Data must be processed lawfully, fairly and transparently
- It must be collected for specific, explicit and legitimate purposes
- It must be limited to what is necessary for the purposes for which it is processed
- Information must be accurate and kept up to date
- Data must be held securely
- It can only be retained for as long as is necessary for the reasons it was collected
For more information CLICK HERE
To view our Fair Processing Notice CLICK HERE
Posted 25 April 2018
Congratulations Dr Abraham George on completing the London Marathon 2018
Posted 23 April 2018
NHS Prescription Charges from 1st April 2018
From 1st April 2018 the prescription charge rises to £8.80 for each dispensed item (some items may have more than one charge e.g. elastic hosiery).
Posted 14th March 2018
3 before GP
GPs and their wider team need time to give patients the best care they possibly can. You can help free up time for those who really need expert advice by considering three alternatives before booking an appointment:
- Self Care
For minor ailments you could safely treat your symptoms at home, for example through rest or with appropriate over the counter medicine
- Use trusted NHS online services
Online NHS services offer sensible advice on a range of health issues and are a useful place to turn for initial guidance. Visit www.nhs.uk
- Seek advice from a pharmacist
Pharmacists are highly skilled healthcare professionals who can offer valuable advice.
You should always seek urgent medical attention in an emergency.
Posted 23rd January 2018
Improving access to general practice: weekend appointments available
Patients who are registered at this practice can book an appointment to see a GP on Saturday mornings. Appointments will either take place at the Bowthorpe Health Centre or the Trinity Street Surgery. Talk to the practice receptionist to find out more or book an appointment.
By March 2019 everyone in England will benefit from access to general practice appointments in the evenings and weekends at a time that is most convenient to them. This is part of a national drive to help improve access to general practice and get the best possible outcomes for patients. Further information is available at www.england.nhs.uk/gpaccess
Posted 15th December 2017
Update for EPIC - Norfolk Fifth Health Check
The European Prospective Investigation of Cancer and Nutrition will be re-visiting volunteers within this practice during the coming weeks.
EPIC is a well-established observational study looking at the relationships between diet and lifestyle, and how these affect health. Between 1993 and 1997 the European arm of EPIC recruited over half a million men and women in ten European countries and 30,000 of those people lived in Norfolk (EPIC-Norfolk).
There have been four previous phases of the study and at each stage EPIC have been broadening the focus of the diseases studied. The aim is to look at the mechanisms which contribute to disease risk and what we can do to maintain health in later life.
For further information regarding the study please visit their website www.epic-norfolk.org.uk
Posted 25th October 2017
What happens when you are referred by your GP to see a specialist?
NHS England have launched a patient-facing leaflet explaining what should happen when patients are referred by their GP to see a specialist or consultant, at a hospital or a community health centre.
Copies are available from reception or CLICK HERE to download.
Posted 23th October 2017
Norwich libraries are now running a service to provide FREE sanitary products to those who find themselves unable to afford them (no proof needed, no questions asked).
Visit a City library*, pick up an order form from the staff desk (the joining desk on the ground floor at the Norwich and Norfolk Millennium Library). Tick the products you need, up to an equivalent of 2 full packs. Hand your form to a member of staff and receive your bag of items.
*City libraries are The Millennium Library, Tuckswood, Earlham, West Earlham, Plumstead Road, Mile Cross and St Williams Way. Check opening items at www.norfolk.gov.uk/libraries
Posted 26 September 2017
The Practice Welcomes our 2017/18 Year 1 & 2 Medical Students from the UEA Medical School
In association with the University of East Anglia (UEA) Medical School we are involved in the teaching of medical students on site during the university term.
Dr Zoe Barber - Year One (Thursdays)
Dr Hella Simper - Year Two (Fridays)
Dr Jane Craig - Years Four & Five
Photo - Dr Simper & Year 2 Medical Students
You may be able to help if you would be interesting for the students to meet and have a condition that is important for the students to see and talk about. If you are interested in getting involved please contact the surgery or CLICK HERE for further information.
Most patients who have taken part in student teaching in the past have enjoyed it and they find that they learn things themselves as well as helping the students learn.
We are always very grateful to all our patients who volunteer.
Posted 22 September 2017
Ear Irrigation Services Update & Advice
From time to time the Practice has to review the services that it offers to patients. As a result of this we have decided that at present we will no longer be able to offer the Ear irrigation service.
We have put together some advice for those patients that are having problems with blocked ears due to ear wax.
What to do if you think your ear is blocked.pdf
Find out more at NHS Choices/earwax
Posted 16th August 2017
We are a Self Care Aware Practice
What is self care?
Self care is about looking after yourself in a healthy way. It can be anything from brushing your teeth, doing some exercise, managing common conditions like headaches, colds and flu or living with a long-term health problem, such as asthma or diabetes. As a Self Care Aware practice we are here to help you feel able to look after your own health when it is right for you. So, when you come in for a consultation, the doctors, nurses and healthcare assistants in this practice will talk to you about what you can do to help maintain and improve your health.
We are a healthly Norwich Breastfeeding Friendly Surgery
Our Breastfeeding Champions are: Dr Jane Craig & Dianne Stolworthy, Practice Nurse
This scheme aims to support all health colleagues working in Norwich GP surgeries, to provide breastfeeding mothers and their families with helpful advice and guidance. For further information CLICK HERE
Posted 27th June 2017
New: Just One Number - Norfolk Healthy Child Programme Services
From 20th March 2017, it will be easier to contact the integrated Norfolk Healthy Child Programme services for 0-19 year olds. Just One Number is 0300 300 0123. You will be able to talk directly to a dedicated team of health visitors, school nurses, staff nurses and assistant practitioners where a clinical view, assessment or information is needed.
Posted 6th March 2017
Help Beat Dementia - Register your interest in dementia research today
To register or for more information CLICK HERE
Saturday Clinic at Trinity Street Surgery & Bowthorpe Health Centre
Pre-booked appointments on Saturday morning between 8:00am and 11:00am are now available at both Bowthorpe Health Centre and Trinity Street Surgery. The clinics will be held on a rota basis between the two sites. Please ask at Reception for details.
Posted 11 January 2017
Take our online patient survey
We would be grateful if you would complete this survey. Feedback from this survey will enable us to identify areas that may need improvement. Your opinions are therefore very valuable.
Online survey >
Posted 16 December 2016
Visit the Healthwatch Norfolk website and leave feedback on the care and treatment you have received
Hearing Aid Batteries
Due to the introduction of a number of NHS hearing aid providers, the Norfolk & Norwich University Hospital is no longer providing GP Surgeries with hearing aid batteries.
Replacement hearing aid batteries have to be obtained from your hearing aid provider.
For Norfolk & Norwich patients you can obtain batteries in the following way;
- From the Norfolk Deaf Association
- Mobile clinics and community clinics (timetables from NDA, 120 Thorpe Road, Norwich www.norfolkdeaf.org.uk Tel: 01603 404440)
- From the Norfolk & Norwich Hospital or Cromer Hospital
- From Audiology Reception
- By post (see your white hearing aid card)
- By telephone 01603 288918
You will be given a year's supply on production of your 'white hearing aid card' to confirm you are a patient of the Norfolk & Norwich University Hospital.
Posted September 2016
Open the Bag! Before you leave the pharmacy
An estimated £4.7m of unused medicines are wasted every year in Norfolk and Waveney
Posted July 2016
New Service - Norfolk Healthy Child Programme
We are delighted to tell you about a new service available to you and your child when they are aged 3 1/2 years.
As part of Norfolk County Council's commitment to the development of children, we are now offering a School Readiness Health Check to children registered with this practice aged 3 1/2 years.
The aim of the School Readiness Health Check is to help us identify, with you, if your child needs any additional support to help prepare them for starting school.
We can advise you where to get help for your child with communication, socialising, physical exercise, nutrition, dental health and continence.
We will work with your Health Visitor and share this information (with your consent) to try and give your child the best possible start to beginning school.
The new School Readiness Health Check will be part of the Pre-School Immunisation Appointment and will take approximately an additional 10 minutes to complete. That will be a 20 minute appointment in total.
If you have not already received your appointment, please ask the Receptionist to make this for you with the Practice Team.
Posted 25 July 2016
What is an NHS Health Check?
The NHS Health Check is your chance to get your free midlife MOT. For adults in England aged 40-74 without a pre-existing condition, it checks your circulatory and vascular health and what your risk of getting a disabling vascular disease is.
Why should I get checked?
As you get older, we have a higher risk of developing something dangerous like high blood pressure, heart disease or type 2 diabetes. Your NHS Health check can spot early signs and help prevent these happening to you, which means you'll be more likely to enjoy life for longer.