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Latest News

Did you know... during December 2017 there were 139 missed appointments at this practice 

This amounts to 13.9 hours of wasted clinician time. 

We need your help!  If you cannot attend your appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. 

DNA

Posted 9th January 2018

93% of our patients would recommend our surgery to Friends and Family

The results are based on 233 responses during December 2017.

We asked you to tell us about your recent experience of our service.  We asked "How likely are you to recommend our service to Friends or Family if they needed similar care and treatment?"  CLICK HERE for further information.

Please continue to provide feedback on our service.  Friends & Family test forms are available from Reception, or alternatively you can provide feedback via the surgery website. HAVE YOUR SAY

Posted 3rd January 2018

NEW: More GP Appointments Released

Over the next three months we are working with NHS England to offer extra GP appointments.  This is because we know that there are times you want to be able to see a GP at short notice.  We also know that over winter lots of people have seasonal illnesses which require more than a pharmacy but don't need emergency treatment.

The extra appointments are bookable on the day by ringing reception on the usual number or by booking online.

If you haven't yet signed up for GP Online Services call into the practice with two forms of photo ID and proof of address.   We can sign you up there and then.  GP Online Services makes it easy to book appointments online, request repeat prescriptions and view some of your medical records.  Find out more about this on www.nhs.uk/gponlineservices

If you are not able to attend an appointment you have booked, for whatever reason, please let us know.  We can then offer that appointment to someone else that needs it.

Posted 3rd January 2018

Improving access to general practice: weekend appointments available

Patients who are registered at this practice can book an appointment to see a GP on Saturday mornings. Appointments will either take place at the Bowthorpe Health Centre or the Trinity Street Surgery. Talk to the practice receptionist to find out more or book an appointment.

 

By March 2019 everyone in England will benefit from access to general practice appointments in the evenings and weekends at a time that is most convenient to them. This is part of a national drive to help improve access to general practice and get the best possible outcomes for patients. Further information is available at www.england.nhs.uk/gpaccess

Posted 15th December 2017

Keeping well over winter, how GP online services can help

It's important to look after yourself, especially over the winter months.  The cold weather can be bad for your health, particularly in children, the elderly and for people with long-term health conditions such as diabetes or heart diseases.  There are lots of things you can do to keep you and your family well this winter.

GP online services are available at Trinity & Bowthorpe Medical Practice to help people better manage their health this winter.  These services enable patients to book GP appointments and request repeat prescriptions via their computer, smartphone or tablet at a time that suits them, anywhere, anytime - 24 hours a day, seven days a week.

Patients who require repeat prescriptions can request these from the comfort of their own home, rather than venturing out in the cold or wet weather to drop their request off at the practice.  You will also be able to review which medication you should be taking, the dosage and when it should be taken - helping to improve your understanding of your medication.

If you want to register for GP online services you will need to fill out a form at the practice and show two forms of ID one of which should have a photo (such as a UK passport or driving licence) and the other should have your address (such as a council tax bill).  If you don't have photo ID or anything with your address on it, it doesn't mean you will not be able to use online services, our practice staff may be able to help.

To register for GP online services, drop in and ask us, or to find out more visit the NHS Choices website at www.nhs.uk/GPonlineservices

Posted 14th December 2017

Welcome to Dr Mylvaganam

We are delighted to welcome Dr Luke Mylvaganam.   Dr Mylvaganam is part of the GP Training Programme and will be joining the practice on placement for the next six months from 6th December 2017 to 3rd April 2018.  He is a fully qualified doctor undertaking his specialist training to become a general practitioner.

As a fully accredited training practice we feel it is important to help train the next generation of GPs.

Posted 13th December 2017

Stay well this winter

Winter conditions can be seriously bad for our health, especially for people aged 65 or older, and people with long-term conditions such as COPD, bronchitis, emphysema, asthma, diabetes or heart or kidney disease.

Being cold can raise the risk of increased blood pressure, heart attacks and strokes.

The cold and damp weather, ice, snow and high winds can all aggravate any existing health problems and make us more vulnerable to respiratory winter illnesses.  But there are lots of things you can do to stay well this winter.

Feeling unwell? Don't wait - get advice from your nearest pharmacist

At the first sign of a winter illness, even if it's just a cough or cold, get advice from your pharmacist, before it gets more serious.  Act quickly.

The sooner you get advice from a pharmacist the better.  Pharmacists are fully qualified to advise you on the best course of action. 

This can be the best and quickest way to help you recover and get back to normal.

If you can't get to a pharmacist yourself, ask someone to go for you or call your local pharmacy.

For more information on Staying well this winter visit www.nhs.uk/staywell

Posted 28th November 2017

Update for EPIC - Norfolk Fifth Health Check

The European Prospective Investigation of Cancer and Nutrition will be re-visiting volunteers within this practice during the coming weeks.  

EPIC is a well-established observational study looking at the relationships between diet and lifestyle, and how these affect health. Between 1993 and 1997 the European arm of EPIC recruited over half a million men and women in ten European countries and 30,000 of those people lived in Norfolk (EPIC-Norfolk).

There have been four previous phases of the study and at each stage EPIC have been broadening the focus of the diseases studied. The aim is to look at the mechanisms which contribute to disease risk and what we can do to maintain health in later life.

For further information regarding the study please visit their website www.epic-norfolk.org.uk

Posted 25th October 2017

Next Patient Forum Meeting: Trinity Street Surgery - Tuesday 16th January 2018 at 12.00pm

Next Patient Forum Meeting: Bowthorpe Health Centre - Monday 15th January 2018 at 6.00pm

CLICK HERE to view the latest Patient Forum Meeting minutes.

Have you got a couple of hours free once every Quarter to meet up with a Doctor and some of the Practice staff, to help develop and work on improvements to the service we offer you?

We are currently looking for some additional people to join our friend Patient Participation Groups.

If you are interested in getting involved please put your name forward to our reception team and we will see if we can fit you in*

* As we are required to be as representative of our whole patient population as possible, we will only have limited spaces available in each age group etc.

Posted 25th October 2017

What happens when you are referred by your GP to see a specialist?

NHS England have launched a patient-facing leaflet explaining what should happen when patients are referred by their GP to see a specialist or consultant, at a hospital or a community health centre.

Copies are available from reception or CLICK HERE to download.

Posted 23th October 2017

Welcome to our new Practice Nurse

We would like to welcome our new practice nurse Lisa Stokes who joins the practice on Monday 9th October 2017.    Lisa is a very welcome addition to our nursing team.

Posted 2 October 2017

Tackling #PeriodPoverty

Norwich libraries are now running a service to provide FREE sanitary products to those who find themselves unable to afford them (no proof needed, no questions asked).

Visit a City library*, pick up an order form from the staff desk (the joining desk on the ground floor at the Norwich and Norfolk Millennium Library).  Tick the products you need, up to an equivalent of 2 full packs.  Hand your form to a member of staff and receive your bag of items. 

*City libraries are The Millennium Library, Tuckswood, Earlham, West Earlham, Plumstead Road, Mile Cross and St Williams Way.  Check opening items at www.norfolk.gov.uk/libraries

Posted 26 September 2017

The Practice Welcomes our 2017/18 Year 1 & 2 Medical Students from the UEA Medical School

In association with the University of East Anglia (UEA) Medical School we are involved in the teaching of medical students on site during the university term.

Dr Zoe Barber - Year One (Thursdays)

Dr Hella Simper - Year Two (Fridays)

Dr Jane Craig - Years Four & Five

Photo - Dr Simper & Year 2 Medical Students

You may be able to help if you would be interesting for the students to meet and have a condition that is important for the students to see and talk about.  If you are interested in getting involved please contact the surgery or CLICK HERE for further information.

Most patients who have taken part in student teaching in the past have enjoyed it and they find that they learn things themselves as well as helping the students learn. 

We are always very grateful to all our patients who volunteer.

Posted 22 September 2017

Flu Clinics 2017 - Get your flu shot here!

Our flu clinics will be held in September & October 2017.

The flu vaccination is offered free of charge to people at risk.  This is to ensure they are protected against catching flu and developing serious complications.

You are eligible to receive the flu jab if you:

  • are 65 years of age or over
  • are pregnant
  • have certain medical conditions
  • are living in a long-stay residential care home
  • a carer

For more information please visit: www.nhs.uk

Appointments for the flu vaccination can be booked from 1st September 2017

To book an appointment please ring your usual surgery between 11:00 - 13:00 or 15:00 - 17:00

You may also be offered other vaccinations to protect you against Shingles & Pneumonia if you fall into the correct age category.

Posted 6th September 2017

Ear Irrigation Services Update & Advice

From time to time the Practice has to review the services that it offers to patients.  As a result of this we have decided that at present we will no longer be able to offer the Ear irrigation service.

We have put together some advice for those patients that are having problems with blocked ears due to ear wax.

What to do if you think your ear is blocked.pdf

Find out more at NHS Choices/earwax

Posted 16th August 2017

The GP Patient Survey 2017

The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England.  The survey is sent out to over a million people across the UK.  The results show how people feel about their GP practice. 

To view the results for our surgery please visit www.gp-patient.co.uk

Posted 21st July 2017

LEAVING SCHOOL OR COLLEGE? Whatever you do next, get your MenACWY vaccine and check you are up to date with the MMR vaccine which helps protect you from measles mumps and rubella

The MenACWY vaccine helps protect you against meningococcal disease which can cause meningitis (inflammation of the brain) and septicaemia (blood poisoning).  These can kill in hours and those who recover may be left severely disabled.

Getting the MenACWY vaccine from your GP practice and knowing the symptoms of meningitis could save your life

More information about both vaccines can be found at the NHS Choices website or through speaking to the nurse or GP in the surgery.  A full description of the signs and symptoms of meningitis and septicaemia can be found at www.meningitis.org and www.meningitisnow.org

Posted 3rd July 2017

We are a Self Care Aware Practice

What is self care?

Self care is about looking after yourself in a healthy way.  It can be anything from brushing your teeth, doing some exercise, managing common conditions like headaches, colds and flu or living with a long-term health problem, such as asthma or diabetes.   As a Self Care Aware practice we are here to help you feel able to look after your own health when it is right for you.  So, when you come in for a consultation, the doctors, nurses and healthcare assistants in this practice will talk to you about what you can do to help maintain and improve your health.

We are a healthly Norwich Breastfeeding Friendly Surgery

Our Breastfeeding Champions are: Dr Jane Craig & Dianne Stolworthy, Practice Nurse

This scheme aims to support all health colleagues working in Norwich GP surgeries, to provide breastfeeding mothers and their families with helpful advice and guidance.  For further information CLICK HERE

Posted 27th June 2017

New: Just One Number - Norfolk Healthy Child Programme Services

From 20th March 2017, it will be easier to contact the integrated Norfolk Healthy Child Programme services for 0-19 year olds.  Just One Number is 0300 300 0123.  You will be able to talk directly to a dedicated team of health visitors, school nurses, staff nurses and assistant practitioners where a clinical view, assessment or information is needed.

Posted 6th March 2017

Help Beat Dementia - Register your interest in dementia research today

To register or for more information CLICK HERE

Saturday Clinic at Trinity Street Surgery & Bowthorpe Health Centre

Pre-booked appointments on Saturday morning between 8:00am and 11:00am are now available at both Bowthorpe Health Centre and Trinity Street Surgery.  The clinics will be held on a rota basis between the two sites.  Please ask at Reception for details.

Posted 11 January 2017

Take our online patient survey

We would be grateful if you would complete this survey. Feedback from this survey will enable us to identify areas that may need improvement. Your opinions are therefore very valuable. 

Thank you

Online survey >

Posted 16 December 2016

Visit the Healthwatch Norfolk website and leave feedback on the care and treatment you have received

Hearing Aid Batteries

Due to the introduction of a number of NHS hearing aid providers, the Norfolk & Norwich University Hospital is no longer providing GP Surgeries with hearing aid batteries.

Replacement hearing aid batteries have to be obtained from your hearing aid provider.

For Norfolk & Norwich patients you can obtain batteries in the following way;

  • From the Norfolk Deaf Association
  • Mobile clinics and community clinics (timetables from NDA, 120 Thorpe Road, Norwich www.norfolkdeaf.org.uk Tel: 01603 404440)
    • From the Norfolk & Norwich Hospital or Cromer Hospital
    • From Audiology Reception
    • By post (see your white hearing aid card)
    • By telephone 01603 288918

    You will be given a year's supply on production of your 'white hearing aid card' to confirm you are a patient of the Norfolk & Norwich University Hospital.

    Posted September 2016

    Open the Bag! Before you leave the pharmacy

    An estimated £4.7m of unused medicines are wasted every year in Norfolk and Waveney

    Posted July 2016

    New Service - Norfolk Healthy Child Programme

    We are delighted to tell you about a new service available to you and your child when they are aged 3 1/2 years.

    As part of Norfolk County Council's commitment to the development of children, we are now offering a School Readiness Health Check to children registered with this practice aged 3 1/2 years.

    The aim of the School Readiness Health Check is to help us identify, with you, if your child needs any additional support to help prepare them for starting school.

    We can advise you where to get help for your child with communication, socialising, physical exercise, nutrition, dental health and continence.

    We will work with your Health Visitor and share this information (with your consent) to try and give your child the best possible start to beginning school.

    The new School Readiness Health Check will be part of the Pre-School Immunisation Appointment and will take approximately an additional 10 minutes to complete.  That will be a 20 minute appointment in total.

    If you have not already received your appointment, please ask the Receptionist to make this for you with the Practice Team. 

    Posted 25 July 2016

    What is an NHS Health Check?

    The NHS Health Check is your chance to get your free midlife MOT.  For adults in England aged 40-74 without a pre-existing condition, it checks your circulatory and vascular health and what your risk of getting a disabling vascular disease is. 

    Why should I get checked?

    As you get older, we have a higher risk of developing something dangerous like high blood pressure, heart disease or type 2 diabetes.  Your NHS Health check can spot early signs and help prevent these happening to you, which means you'll be more likely to enjoy life for longer. 

    New Contraception & Sexual Health Service for Norfolk

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