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Latest News

94% of our patients would recommend our surgery to Friends and Family

The results are based on 432 responses during November 2018.

We asked you to tell us about your recent experience of our service.  We asked "How likely are you to recommend our service to Friends or Family if they needed similar care and treatment?"  CLICK HERE for further information.

Please continue to provide feedback on our service.  Friends & Family test forms are available from Reception, or alternatively you can provide feedback via the surgery website. HAVE YOUR SAY

Posted 4th December 2018

Stay well this winter

Winter conditions can be seriously bad for our health, especially for people aged 65 or older, and people with long-term conditions such as COPD, bronchitis, emphysema, asthma, diabetes or heart or kidney disease.

Being cold can raise the risk of increased blood pressure, heart attacks and strokes.

The cold and damp weather, ice, snow and high winds can all aggravate any existing health problems and make us more vulnerable to respiratory winter illnesses.  But there are lots of things you can do to stay well this winter.

Feeling unwell? Don't wait - get advice from your nearest pharmacist

At the first sign of a winter illness, even if it's just a cough or cold, get advice from your pharmacist, before it gets more serious.  Act quickly.

The sooner you get advice from a pharmacist the better.  Pharmacists are fully qualified to advise you on the best course of action.

This can be the best and quickest way to help you recover and get back to normal.

If you can't get to a pharmacist yourself, ask someone to go for you or call your local pharmacy.

For more information on Staying well this winter visit

Posted 26th November 2018

Keeping well over winter, how GP online services can help

It's important to look after yourself, especially over the winter months.  The cold weather can be bad for your health, particularly in children, the elderly and for people with long-term health conditions such as diabetes or heart disease.  There are lots of things you can do to keep you and your family well this winter.
GP online services are available at Trinity & Bowthorpe Medical Practice to help people better manage their health this winter.  These services enable patients to book GP appointments and request repeat prescriptions via their computer, smartphone or tablet at a time that suits them, anywhere, anytime - 24 hours a day, seven days a wekk.
Patients who require repeat prescriptions can request these from the comfort of their own home, rather than venturing out in the cold or wet weather to drop their request off at the practice.  You will be able to review which medication you should taking, the dosage and when it should be taken - helping to improve your understanding of your medication.
If you want to register for GP online services you will need to fill out a form at the practice and show two forms of ID one of which should have a photo (such as a UK passport or driving licence) and the other should have your address (such as a council tax bill).  If you don't have photo ID or anything with your address on it, it doesn't mean you will not be able to use online services, our practice staff may be able to help.
To register for GP online services, drop in and ask us, or to find out more visit the NHS website at
Posted 26th November 2018

Next Patient Forum Meeting: Bowthorpe Health Centre - Monday 21st January 2019 at 6.00pm

Next Patient Forum Meeting: Trinity Street Surgery - Tuesday 22nd January 2019 at 12.00pm

CLICK HERE to view the latest Patient Forum Meeting minutes.

Have you got a couple of hours free once every Quarter to meet up with a Doctor and some of the Practice staff, to help develop and work on improvements to the service we offer you?

We are currently looking for some additional people to join our friendly Patient Participation Groups.

If you are interested in getting involved please put your name forward to our reception team and we will see if we can fit you in*

* As we are required to be as representative of our whole patient population as possible, we will only have limited spaces available in each age group etc.

Posted 30th October 2018

Practice Welcomes our 2018/19 Medical Students from the UEA Medical School

Trinity & Bowthorpe Medical Practice is proud to be an accredited teaching practice for the Norwich Medical School at the University of East Anglia.

Dr Zoe Barber - Year One (Thursdays)

Dr Hella Simper - Year Two (Fridays)

Dr Jane Craig - Year Four 

Photo - Dr Simper & Year 2 Medical Students

  • The practice has been approved as meeting the high standards required for the teaching medical students.
  • Teaching, taking place in this practice, is regularly inspected to ensure quality.
  • So far, GP surgeries in our region have helped Norwich Medical School to train more than 1400 doctors.

You may be able to help if you would be interesting for the students to meet and have a condition that is important for the students to see and talk about.  If you are interested in getting involved please contact the surgery.

Most patients who have taken part in student teaching in the past have enjoyed it and they find that they learn things themselves as well as helping the students learn.

We are always very grateful to all our patients who volunteer.

Posted 5th October 2018

Please don't ask your doctor for everyday medicines

People in Norfolk and Waveney are being urged not to ask their doctor for everyday medicines like paracetamol, for minor or self-limiting illnesses.

The NHA nationally and locally is asking our doctors and nurses to reduce prescribing these medicines, unless in some limited exceptional circumstances.  Instead, people are being encouraged to buy them at a pharmacy or shop so that the NHS can spend the money it would otherwise cost on other, more clinically serious, areas of healthcare.  If more people self-care for minor ailments, it could also free up important appointment time at GP practices.

Help save the NHS precious £££s, please don't ask your GP for medicines which can be bought over the counter.  For more information about how prescribing of over the counter medicines is changing CLICK HERE

View the Norfolk and Waveney policy on self-care

Members of the public wishing for further information or to comment can call 01603 595857 or email

otc meds

Posted 21st September 2018

Times are changing - Evening and weekend appointments now available

Improved Access Service Pilot

Our Practice is engaging in a pilot scheme providing improved access to healthcare professionals.  Working within a group of local practices, we will be offering a range of appointments each weekday between 2pm and 8pm and during selected times at weekends and bank holidays, to registered patients.

These appointments are for routine medical issues and may be undertaken by either a doctor or a nurse practitioner and are offered at Lionwood Medical Practice on Wellesley Avenue North, Norwich, NR1 4NU. 

Please contact Reception for further details.

extended hours

Posted 3rd September 2018

Fantastic News! We are proud to be a parkrun practiceparkrun

We are delighted to announce that we are now a parkrun practice.  This will help us improve the health and wellbeing of practice staff and patients.

GP practices are being encouraged to link with local parkruns to become a certified parkrun practice.  This is a ground-breaking initiative with The Royal College of General Practitioners and parkrun UK to see physical activity prescribed to patients instead of medication.


Posted 9th August 2018

Be Clear on Cancer campaign urges people to "tell their doctor" if they notice blood in their pee

The 'Be Clear on Cancer' campaign is raising awareness of 'blood in pee' as a key symptom of bladder and kidney cancer. The campaign is urging people to tell their doctor straight away if they notice blood in their pee, even if it is just once.  Blood in pee is a key symptom for both bladder and kidney cancers and these cancers are more treatable if they are found early.

Knowing the symptoms of bladder and kidney cancers and going to see the doctor if you have any of them could save your life.

Want to know more?

Click the link below:

Posted 19th July 2018

Advance Notice: From 1st August 2018, your Norfolk sexual health service will be offering easier access to testing, with no need to visit the clinic

If you are 16 and over, and have no symptoms of an STI, order your FREE and confidential postal test kit from

Contact: 0300 300 30 30

Posted 19th July 2018

Breast Cancer Screening

A number of women aged between 70 and 79 are being offered the opportunity for a breast screen, after some women did not receive an invitation for their final screen, as part of the routine NHS Breast Screening Programme.

Most women can be reassured that they will have received their final invitation but all women under 72 years old who are affected, will receive an appointment letter from Public Health England and the NHS by the end of May 2018 informing them of their time and date.

Women aged 72-79, will receive a letter providing clear information on what to do next if they choose to have a screen and will be asked to contact the helpline who will link with their local Breast Screening Service to arrange an appointment and invitation letter.

Women, aged 70-79, currently registered with a GP, who do not receive a letter from PHE can be assured they are not affected and do not need a catch-up screen.

However, if you are not currently registered with a GP and believe you did not receive an invitation for a screen sometime between your 68th - 71st birthdays then we advise that you get in touch with the helpline: 0800 169 2692.

Posted 4th May 2018

General Data Protection Regulation

The General Data Protection Regulation (GDPR) is a new law that determines how your personal data is processed and kept safe, and the legal rights that you have in relation to your own data.

The regulation applies from 25 May 2018, and will apply even after the UK leaves the EU.

What GDPR will mean for patients

The GDPR sets out the key principles about processing personal data, for staff or patients;

  • Data must be processed lawfully, fairly and transparently
  • It must be collected for specific, explicit and legitimate purposes
  • It must be limited to what is necessary for the purposes for which it is processed
  • Information must be accurate and kept up to date
  • Data must be held securely
  • It can only be retained for as long as is necessary for the reasons it was collected

For more information CLICK HERE

To view our Fair Processing Notice CLICK HERE

Posted 25 April 2018

NHS Prescription Charges from 1st April 2018

From 1st April 2018 the prescription charge rises to £8.80 for each dispensed item (some items may have more than one charge e.g. elastic hosiery). 

Posted 14th March 2018

3 before GP

GPs and their wider team need time to give patients the best care they possibly can.  You can help free up time for those who really need expert advice by considering three alternatives before booking an appointment:

  1. Self Care
    For minor ailments you could safely treat your symptoms at home, for example through rest or with appropriate over the counter medicine

  2. Use trusted NHS online services
    Online NHS services offer sensible advice on a range of health issues and are a useful place to turn for initial guidance.  Visit

  3. Seek advice from a pharmacist
    Pharmacists are highly skilled healthcare professionals who can offer valuable advice.

You should always seek urgent medical attention in an emergency.

Posted 23rd January 2018

Improving access to general practice: weekend appointments available

Patients who are registered at this practice can book an appointment to see a GP on Saturday mornings. Appointments will either take place at the Bowthorpe Health Centre or the Trinity Street Surgery. Talk to the practice receptionist to find out more or book an appointment.

By March 2019 everyone in England will benefit from access to general practice appointments in the evenings and weekends at a time that is most convenient to them. This is part of a national drive to help improve access to general practice and get the best possible outcomes for patients. Further information is available at

Posted 15th December 2017

Update for EPIC - Norfolk Fifth Health Check

The European Prospective Investigation of Cancer and Nutrition will be re-visiting volunteers within this practice during the coming weeks.  

EPIC is a well-established observational study looking at the relationships between diet and lifestyle, and how these affect health. Between 1993 and 1997 the European arm of EPIC recruited over half a million men and women in ten European countries and 30,000 of those people lived in Norfolk (EPIC-Norfolk).

There have been four previous phases of the study and at each stage EPIC have been broadening the focus of the diseases studied. The aim is to look at the mechanisms which contribute to disease risk and what we can do to maintain health in later life.

For further information regarding the study please visit their website

Posted 25th October 2017

What happens when you are referred by your GP to see a specialist?

NHS England have launched a patient-facing leaflet explaining what should happen when patients are referred by their GP to see a specialist or consultant, at a hospital or a community health centre.

Copies are available from reception or CLICK HERE to download.

Posted 23th October 2017

Tackling #PeriodPoverty

Norwich libraries are now running a service to provide FREE sanitary products to those who find themselves unable to afford them (no proof needed, no questions asked).

Visit a City library*, pick up an order form from the staff desk (the joining desk on the ground floor at the Norwich and Norfolk Millennium Library).  Tick the products you need, up to an equivalent of 2 full packs.  Hand your form to a member of staff and receive your bag of items. 

*City libraries are The Millennium Library, Tuckswood, Earlham, West Earlham, Plumstead Road, Mile Cross and St Williams Way.  Check opening items at

Posted 26 September 2017

We are a Self Care Aware Practice

What is self care?

Self care is about looking after yourself in a healthy way.  It can be anything from brushing your teeth, doing some exercise, managing common conditions like headaches, colds and flu or living with a long-term health problem, such as asthma or diabetes.   As a Self Care Aware practice we are here to help you feel able to look after your own health when it is right for you.  So, when you come in for a consultation, the doctors, nurses and healthcare assistants in this practice will talk to you about what you can do to help maintain and improve your health.

We are a healthly Norwich Breastfeeding Friendly Surgery

Our Breastfeeding Champions are: Dr Jane Craig & Dianne Stolworthy, Practice Nurse

This scheme aims to support all health colleagues working in Norwich GP surgeries, to provide breastfeeding mothers and their families with helpful advice and guidance.  For further information CLICK HERE

Posted 27th June 2017

New: Just One Number - Norfolk Healthy Child Programme Services

From 20th March 2017, it will be easier to contact the integrated Norfolk Healthy Child Programme services for 0-19 year olds.  Just One Number is 0300 300 0123.  You will be able to talk directly to a dedicated team of health visitors, school nurses, staff nurses and assistant practitioners where a clinical view, assessment or information is needed.

Posted 6th March 2017

Help Beat Dementia - Register your interest in dementia research today

To register or for more information CLICK HERE

Saturday Clinic at Trinity Street Surgery & Bowthorpe Health Centre

Pre-booked appointments on Saturday morning between 8:00am and 11:00am are now available at both Bowthorpe Health Centre and Trinity Street Surgery.  The clinics will be held on a rota basis between the two sites.  Please ask at Reception for details.

Posted 11 January 2017

Take our online patient survey

We would be grateful if you would complete this survey. Feedback from this survey will enable us to identify areas that may need improvement. Your opinions are therefore very valuable. 

Thank you

Online survey >

Posted 16 December 2016

Visit the Healthwatch Norfolk website and leave feedback on the care and treatment you have received

Hearing Aid Batteries

Due to the introduction of a number of NHS hearing aid providers, the Norfolk & Norwich University Hospital is no longer providing GP Surgeries with hearing aid batteries.

Replacement hearing aid batteries have to be obtained from your hearing aid provider.

For Norfolk & Norwich patients you can obtain batteries in the following way;

  • From the Norfolk Deaf Association
  • Mobile clinics and community clinics (timetables from NDA, 120 Thorpe Road, Norwich Tel: 01603 404440)
    • From the Norfolk & Norwich Hospital or Cromer Hospital
    • From Audiology Reception
    • By post (see your white hearing aid card)
    • By telephone 01603 288918

    You will be given a year's supply on production of your 'white hearing aid card' to confirm you are a patient of the Norfolk & Norwich University Hospital.

    Posted September 2016

    Open the Bag! Before you leave the pharmacy

    An estimated £4.7m of unused medicines are wasted every year in Norfolk and Waveney

    Posted July 2016

    New Service - Norfolk Healthy Child Programme

    We are delighted to tell you about a new service available to you and your child when they are aged 3 1/2 years.

    As part of Norfolk County Council's commitment to the development of children, we are now offering a School Readiness Health Check to children registered with this practice aged 3 1/2 years.

    The aim of the School Readiness Health Check is to help us identify, with you, if your child needs any additional support to help prepare them for starting school.

    We can advise you where to get help for your child with communication, socialising, physical exercise, nutrition, dental health and continence.

    We will work with your Health Visitor and share this information (with your consent) to try and give your child the best possible start to beginning school.

    The new School Readiness Health Check will be part of the Pre-School Immunisation Appointment and will take approximately an additional 10 minutes to complete.  That will be a 20 minute appointment in total.

    If you have not already received your appointment, please ask the Receptionist to make this for you with the Practice Team. 

    Posted 25 July 2016

    What is an NHS Health Check?

    The NHS Health Check is your chance to get your free midlife MOT.  For adults in England aged 40-74 without a pre-existing condition, it checks your circulatory and vascular health and what your risk of getting a disabling vascular disease is. 

    Why should I get checked?

    As you get older, we have a higher risk of developing something dangerous like high blood pressure, heart disease or type 2 diabetes.  Your NHS Health check can spot early signs and help prevent these happening to you, which means you'll be more likely to enjoy life for longer. 


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